Departments and Divisions

Finance Office

The Finance Office serves the public on matters concerning the information and payment of utilities, taxes, permits and licenses. The Finance Office can provide general information on most services provided by the town.
Hours of operation are 8 A.M. to 4:30 P.M. Monday-Friday.
Phone:(276)964-2566
Fax:(276) 963-2889

Streets and Roads

The Streets and Roads Department is in charge of maintaining, rehabilitating, and plowing the Town’s roadways and maintenance and repair of storm sewers, drains, culverts and street markings/signs in Richlands.
General Hours of Operation are 7:30 A.M. to 4 P.M.
Phone:(276) 964-2566

Sanitation

The Town’s Sanitation Department is responsible for collecting and disposing of residential garbage, household trash and bulk items.
General Hours of Operation are 7:30 A.M. to 4 P.M.
Phone:(276) 964-2566

Electrical Department

The Town owns and operates its own user-supported electric utility that provides service to most residents and businesses within the town. It purchases energy wholesale from American Municipal Power and is able to provide electrical service at very competitive rates. Approximately 2,500 electric customers are served by the Town.
General Hours of Operation are 7:30 A.M. to 4 P.M.
Phone:(276) 964-2566

Water Treatment Facility

The Town owns and operates the Richlands Regional Water Treatment Facility, a 2.5 million gallons per day (MGD) facility that utilizes conventional methods to treat and deliver potable water to the Town's distribution system. Partnering with the Town of Cedar Bluff and the Tazewell County Public Service Authority, the facility was constructed in 1994 and currently furnishes water to the Town of Cedar Bluff, the communities of Raven and Doran and other rural areas in the Northwestern district of Tazewell County through a contract with the Tazewell County Public Service Authority (PSA) and portions of Russell and Buchannan Counties as a wholesale supplier of treated water. The water treatment plant is currently operating at about 48% capacity and serves 2,465 in-town and 77 out-of-town customers. The plant also provides water treatment services to approximately 10,000 customers outside of the Town through the agreements with the Tazewell County PSA and neighboring counties.
General Hours of Operation are 6 A.M. to 6 P.M.
Phone:(276) 964-2566

WasteWater Treatment Facility

Richlands owns and operates the Richlands Regional Wastewater Treatment Facility, a 4.0 million gallons per day (MGD) facility. The plant, located at 425 Plant Road, treats wastewater received from both the Town and the Tazewell County Public Service Authority's sewage collection system. Partnering with the Town of Cedar Bluff and the Tazewell County PSA, the facility was constructed in 1990 and currently serves the Town of Cedar Bluff and the communities of Raven, Doran and Banes Bottom. Treated wastewater is discharged into the Clinch River while sludge is disposed of naturally. The wastewater treatment plant is at approximately 30% capacity and serves 2,403 in-town and 60 out-of-town customers. Almost all potential users in the town with access to a nearby sewer line are connected to the system with the exception of a small number of households on West Fork Road. The plant also provides wastewater treatment services to approximately 10,000 customers outside of the Town through agreement with the Tazewell County PSA.
General Hours of Operation are 6 A.M. to 12 A.M.
Phone:(276) 964-2566

Water/Sewer Line Maintenance

The Town of Richlands employs full-time personnel to install, maintain and repair water and sewer lines of the towns system.
General Hours of Operation are 7:30 A.M. to 4:00 P.M.
Phone:(276) 964-2566

Parks & Recreation

The Town of Richlands owns and operates recreations facilities providing outdoor swimming pool, indoor/outdoor tennis courts, indoor/outdoor basketball courts, weight room, sports fields, playgrounds, shelters and walking/biking trails and rental rooms for special events.
General Hours of Operation are 9 A.M. to 9 P.M. Monday-Saturday. 1 P.M. to 9 P.M. Sunday
Phone:(276) 964-2599

Fire and Rescue

The Fire and Rescue Department serves all areas within the Town limits and the Western and Northwestern Districts of Tazewell County. Made up of thirty-eight (38) full and part-time staff, the Department has nine (9) fire trucks and other fire equipment, five (5) ambulances, and two (2) SUV’s for the Fire and EMS Chiefs. The strength of the staff and training, the newness of the equipment, response times, distances traveled to a fire, and water availability and pressure have helped the Town achieve an ISO Rating of 6, thus helping keep insurance rates down for the community. The Fire and Rescue Department also maintains a 1,730 square foot Burn Building for the purpose of training more than 300 firefighters from the Town of Richlands and surrounding communities. The Town of Richlands provides Fire/Rescue and EMS services for town residents and supports the surrounding communities.
General Hours of Operation are 24 hour cycles.
Phone:(276) 964-9134 or 911

Department of Police

The Police Department serves the entire Town and occasionally responds to requests for assistance from neighboring departments through a mutual aid agreement. Average emergency response time for 2015 was three (3) to four (4) minutes and, as such, no need for a substation has been identified. The Department has seventeen (17) sworn officers and currently has twenty-one (21) vehicles in its inventory that range in age from one (1) to eleven (11) years. The Town of Richlands provides law enforcement and code enforcement for its citizens as well as a Resource Officer for Richlands School Complex.
General Hours of Operation are 24 hour cycles.
Phone:(276) 964-9134 or 911